House Rules

- Arrival is after 14.00, except by prior arrangement at another time agreed with the owner.
- The owner registers the guest on the basis of an identity document.
- Only registered guests can stay in the apartment. Visits must be notified to the owner.
- When taking over a room or apartment with the owner, check the equipment and inventory listed in the list of equipment and inventory.

- Departure until 10.00, unless otherwise agreed with the owner.
- For shorter stays than originally agreed with the reservation, daily prices are calculated according to the valid price list.
- Upon departure, the guest checks with the owner if the accommodation, equipment and accessories correspond to the accepted inventory.
- The guest is obliged to compensate the damage caused during his stay on the furniture, floor, windows, doors, equipment or on the building and its surroundings (eg garden, hallway…) or to reimburse it in the amount of money before his departure.
- Services related to the guest's stay and compensation for the damage are paid by the guest to the owner.
- In case of early departure, he must announce his departure at least one day before departure by 10.00 am, otherwise another day of stay is charged according to the price list.
- When leaving, check all rooms in case of forgotten things.
- Do not leave any food, rubbish and waste in the apartments, the refrigerator should be turned off. The dishes must be washed, dried and stored in cupboards.

Any change, cancellation and request for a refund of accommodation must be submitted in writing by e-mail.

Notice periods:

• 30 days to 15 days before arrival - the guest pays 20 EUR for administrative costs
• 14 days to 8 days before arrival - the guest pays 50% of the reservation price
• from 7 days to 1 day before arrival - the advance payment is not refundable

In case of early departure, the remaining days of the reservation are paid in full.
In some cases of cancellation of the reservation, different conditions for the refund of the advance payment apply (eg illness, force majeure,…).

Upon written confirmation of the reservation, a payment of 30% of the total amount of the planned stay is required. The method of payment is possible in cash, by bank transfer or by credit card.

The reservation is provided after receiving the advance payment and a written confirmation from the landlord.

For some cases of rental or reservation, different conditions of stay than those stated in these general notices and conditions of stay may be agreed and applied.

Guests who are not registered in the room or apartment and have not paid for the stay are not allowed to stay overnight.

The guest must complain about the irregularities or deficiencies on the spot to the owner of the accommodation on the same day when he finds the irregularity.

In the event that, according to the content, the complaint could be resolved on the spot (eg lack of cleanliness, equipment, location,…), and the guest did not inform the above persons about the irregularities, it is considered that the guest agreed with the service. .

The guest can file a written complaint no later than eight days after the end of the stay. The complaint must be substantiated, with appropriate evidence or a certificate sent to the address of the owner of the accommodation.

- During your absence, the door of the apartment should be locked, windows closed, lighting and all electrical appliances (TV, stove) turn off and turn off the water.
- To switch on the heating, make sure that the radiators are open.
- Please do not waste hot water unnecessarily and do not throw away the towels after the first use.
- Smoking is not allowed in the apartments.
- Pets are not allowed.
- Please separate waste.
- The landlord does not assume any responsibility for money, jewelry, securities and other items that guests keep in the apartment and cars.
- Free parking is available for guests. The owner assumes no responsibility for the safety of the vehicles, any damage to the vehicles or objects stored in the vehicles.
- The owner of the building has the right in the absence of the guest, in special circumstances, to enter the apartment to prevent possible damage or danger.
- Do not disturb the order, peace and respect the above rules, especially at night (from 22.00 to 06.00) and during the afternoon rest (from 15.00 to 17.00). Be considerate of your neighbors.
- In case of non-compliance with the rules of the house rules, the owner has the right to cancel the guest's further stay in the apartment, without reimbursement of rental costs.
- In case of inadequate equipment that does not belong in the room or apartment, the guest should agree with the owner on the method and cost of storage.
The guest can file a written complaint no later than eight days after the end of the stay. The complaint must be substantiated, with appropriate evidence or confirmation, sent to the address of the owner of the accommodation.

Dear guests!

We wish you a pleasant stay and the realization of your wishes and plans, because of which you are or will come to our Bohinj! We are always at your disposal for additional questions and information.